Unthread

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Unthread is an AI-powered service management platform designed to enhance support workflows within chat applications like Slack and Teams. Founded in 2022, it addresses the challenges of managing customer and internal support by transforming conversations into trackable tickets. The platform emphasizes automation and efficiency, offering features such as omni-channel ticketing, workflow automation, and knowledge management. Key capabilities include converting messages from various channels into tickets, automating responses through natural language prompts, and enforcing service level agreements (SLAs). Unthread also provides a smart support bot, Unthread AI, which generates accurate responses and supports self-service options. The platform is tailored for modern enterprises, helping them streamline high-volume support and improve user experience. Notable clients include LeanScale, which has praised Unthread for its effectiveness in managing customer interactions.