Berry (YC W23)

Visual Preview

Website thumbnail

Berry is an AI-powered platform designed for Enterprise SaaS companies to enhance customer success operations and improve Net Revenue Retention (NRR). It focuses on post-sales touchpoints such as onboarding, training, support, and change management. Berry's AI Customer Success Manager (CSM) significantly boosts the capacity of human CSMs, enabling them to deliver high-quality experiences at scale without the need for additional hiring. The platform includes several specialized tools tailored to customer success workflows. The Berry Support Chat Bot helps deflect support tickets by enabling self-service for users. Berry Workflow automates repetitive tasks, allowing AI agents to perform actions on behalf of customers. The Berry Learning Management System (LMS) provides scalable training with AI instructors, while Berry Co-pilot enhances team productivity by assisting with inquiries and streamlining workflows. Together, these features support effective onboarding, training, and internal operations.