CC4Teams
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CC4Teams, developed by CC4ALL, is an AI-powered contact center platform that integrates seamlessly with Microsoft Teams. It enhances Teams by providing intelligent routing, real-time reporting, and multi-channel support, creating a comprehensive customer contact solution. The platform is designed to reduce friction in customer interactions and offers tools for supervisors and agents to deliver efficient, personalized service. Certified by Microsoft as an Extended Contact Center Solution for Teams, CC4Teams holds ISO 27001 certification for information security. It supports hybrid work environments with features like geo-redundancy and uninterrupted service. The platform allows agents to access various tools and knowledge bases directly within Teams, facilitating collaboration and efficient communication. Key features include skill-based routing, real-time analytics, and support for multiple communication channels such as voice, email, WhatsApp, and social media, all enhanced by AI capabilities for smarter workflows.
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