Cloodot

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Cloodot is an enterprise-grade Conversational AI platform based in Kochi, India. Founded in March 2019, it specializes in automating customer interactions to enhance sales, customer support, and reputation management across various online channels. The platform utilizes advanced Large Language Models to understand customer intent and provide real-time solutions, such as auto-escalation to human agents and auto-labeling of conversations. Cloodot offers a range of services, including AI lead generation bots, conversational commerce AI, and AI-powered support tailored for both small businesses and larger helpdesks. Its features centralize management of chats, reviews, and support requests into a unified inbox, while also providing analytics and insights to help businesses improve their brand performance and address customer feedback effectively. The company has achieved profitability and continues to grow, serving clients with a focus on efficiency and responsiveness.