cxconnect.ai

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cxconnect.ai is a software development company located in Colorado, specializing in omnichannel customer experience (CX) solutions. With a team of 11-50 employees, the company focuses on enhancing customer interactions across various channels, including email, chat, phone, and social media, in over 100 languages. Their technology incorporates digital assistants, sentiment analysis, Generative AI, and real-time translations to create seamless and efficient customer experiences. The company offers a range of products and services, including an Omnichannel Messaging and API that supports AI features for sentiment analysis and insights. Their Data Connectors and Insights Platform provides real-time data access and actionable insights for CX leaders. cxconnect.ai also integrates with popular platforms like Genesys, Salesforce, and Zendesk, enhancing multilingual support and customer engagement. Their tools aim to improve customer satisfaction, reduce support costs, and streamline operations for businesses looking to elevate their customer service.