DeepConverse

deepconverse.com
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DeepConverse is an AI-driven company based in Sunnyvale, California, founded in 2016. The company specializes in customer service automation using generative AI platforms, enabling businesses to automate a significant portion of their support queries. Their technology leverages natural language processing, machine learning, and tools like Google Cloud and Java to enhance customer support efficiency. The company offers a range of products, including AI chatbots that handle over 80% of inbound queries, a cognitive answer engine for conversational search, and ticket and workflow automation solutions. DeepConverse also provides interactive decision trees and guides for self-service support, along with features like multi-language support and integration with over 50 APIs, including Zendesk and Salesforce. The company targets various industries, including consumer electronics, education, e-commerce, and technology, to deliver personalized support tailored to specific needs.

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Channel mix across the latest month

Search42.0%
Direct33.0%
Referral15.0%
Social10.0%

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