Kylie.ai (Acquired by Directly)

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Kylie.ai was a conversational AI startup founded in 2014 by Jamasen Rodriguez and Sinan Ozdemir. The company specialized in developing enterprise-grade artificial intelligence technology aimed at automating customer conversations and executing backend processes seamlessly. In 2019, Kylie.ai was acquired by Directly Software Inc. The core offering of Kylie.ai was its conversational AI technology, which enabled businesses to automate customer interactions across various channels. This included processing transactional tasks such as refunds, returns, cancellations, and order tracking. The platform could intelligently trigger actions from internal systems based on customer interactions and provide automatic responses for inquiries typically requiring human agents. Kylie.ai's technology also integrated with popular services like Zendesk and Salesforce. Following the acquisition, Kylie.ai's technology was integrated into the Directly expert intelligence platform, enhancing the services available to Directly's customers.