NetZen AI

Visual Preview

Website thumbnail

NetZen AI is a generative AI platform focused on IT support, catering to Managed Service Providers (MSPs) and enterprise IT teams. The platform automates issue resolution across various devices and tickets, transforming support desks into self-resolving systems. It features an agentic reasoning engine that learns from historical support data to create workflows, identify knowledge gaps, and generate help content. The company offers a range of AI agents and tools for comprehensive support desk automation. Key offerings include the Zen End-User Copilot, which performs diagnostics to resolve common issues quickly, and the Support Agent Copilot, which enhances support processes. Other tools include automatic ticket triage, smart resolutions, workflow automation, and real-time insights for support teams. These solutions integrate seamlessly with existing applications, helping to reduce costs and improve resolution times.