Octopus-ITSM.com

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Octopus ITSM is a Montreal-based software company established in 2010, specializing in cloud-based IT Service Management (ITSM), Computerized Maintenance Management System (CMDB), and Enterprise Service Management (ESM). The company, acquired by Banyan Software in 2025, focuses on providing a user-friendly and highly configurable platform that supports over 250,000 users, primarily in the healthcare and education sectors across Canada and France. The platform offers a comprehensive suite of features, including incident and change management, service request fulfillment, asset tracking, and a self-service portal. It also includes tools for workflow automation, reporting, and analytics, as well as help desk functionalities like ticket management and live chat. Octopus ITSM aims to enhance efficiency not only in IT departments but also in HR, facilities, and other internal services, making it suitable for a wide range of organizations, from startups to large enterprises.

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Search42.0%
Direct33.0%
Referral15.0%
Social10.0%

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