OpsTel

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Started in 2010, we are a software and services company that helps our clients increase revenue, reduce cost and delight customers with innovative contact center solutions. Our software allows contact center operations staff to make changes to call taker skills configurations without having to rely on other contact center support organizations that would normally perform these changes for them. Typical contact center challenges that our software solves: - Improve call taker productivity - Improve employee utilization - Lower employee attrition rates - Reduce operating costs - Minimize call abandonment rates - Lower IT support costs - Reduce compliance penalties & fines - Reduce call transfers - and more... We enhance call center environments of all sizes by providing unique capabilities that are non-disruptive, quick to deploy, easy to learn and simple to operate.