Pluno
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Pluno is an AI-powered customer support platform tailored for SaaS businesses. Founded in 2021 by Alexander and Korbinian Abstreiter, the company evolved from a prototype called AwesomeQA, which aimed to improve the management of customer inquiries. Pluno focuses on automating repetitive questions, streamlining escalation processes, and enhancing team collaboration. The platform offers several key features, including inquiry deflection, workflow automation, and omnichannel support. It also provides AI-powered assistance to boost team productivity and facilitate seamless communication among support teams. Pluno serves a diverse range of modern SaaS businesses, from startups to enterprises, helping them improve efficiency, reduce response times, and enhance customer satisfaction. The company's mission is to create tools that simplify work for support teams and elevate customer experiences.
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