Supportman automates agent feedback, rating notifications, and reporting to improve CSAT and IQS without weeks of setup. Our AI provides an Internal Quality Score (IQS) and detailed agent feedback using your custom rubric on every closed conversation. Real-Time Alerts for Quick Follow Up Never let unhappy customers simmer - get Slack notifications for poor ratings to address challenges in the moment. Also identify exceptional agent performance to celebrate wins as they happen for maximum impact. Get 100% CSAT coverage When customers don't leave reviews, Supportman estimates CSAT scores based on conversation sentiment for more accurate metrics. Save time analyzing your support Metrics Weekly reports help you track CSAT, IQS, volume, and response time to identify coaching opportunities, and share progress with your team—ensuring continuous growth and improvement.